Shipping policy

MAYA'S WREATHS — SHIPPING POLICY

Maya's Wreaths partners with major shipping companies who work with local couriers, allowing us to ship direct to your door. Thank you so much for supporting a small handmade business — it truly means the world.

You will be charged when your order is placed, and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

First, thank you for your patience. Every single wreath is made by hand, one at a time, by Maya herself — nothing is mass-produced or sitting in a warehouse. Because of that, I kindly ask that you allow around 30 days for your wreath to be made, plus an additional 6–12 business days for shipping once it's finished. I know that's a bit of a wait, and I'm sorry it takes some time — I truly pour care into every piece, and I'd rather take a little longer and get it right than rush something I'm not proud to send you.

Some orders may take a little longer, especially around major holidays or busy seasons. If you ever have a specific date you're hoping to receive your wreath by, please reach out before ordering and I'll do my very best to work with you.

Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility. You can also track your package at any time by simply emailing us, and I'll be happy to send you an update.

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us and we'll look into it right away.

Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed, and please remember that all delivery estimates are in addition to the production time it takes to handmake your wreath.

While we will do all that we can to make sure your order is delivered on time, Maya's Wreaths cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, and similar interruptions, which can cause delays beyond our original delivery estimates. I appreciate your understanding so much.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Maya's Wreaths has no control over these charges, nor can we predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend that you contact your local customs office for more information.

Lost / Stolen / Damaged Packages

Maya's Wreaths is not responsible for lost, stolen, or damaged packages once they leave our hands. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

That said, if your wreath arrives damaged, I truly want to make it right. Please email us within 48 hours of delivery with clear photos and your order number, and we'll work with you to find a solution.

Note: We use the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests, and we may not be able to honor your claim if it is not reported within that 48-hour window.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order right away, so we are unable to make any changes once an order has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change. Please double-check your details at checkout.

Feedback

We would truly love to hear your feedback, questions, or any concerns. Please feel free to email us anytime at Maya_Smith456@outlook.com to let us know how we're doing. Thank you again for your patience and for supporting handmade — it means everything.