Refund policy

REFUND POLICY

We love our customers and pour our heart into every handmade wreath. Because each piece is made to order by hand, please read our policy carefully before purchasing.

All Sales Are Final

Every wreath from Maya's Wreaths is handmade to order specifically for you. For this reason, all sales are final. We do not accept returns, refunds, or exchanges for change of mind, buyer's remorse, incorrect information provided at checkout, or the disclosed production and shipping timelines. The only exception is a damaged or incorrect item, handled under the process below.

Damaged or Incorrect Items

If you receive a damaged or defective item, or an item different from what you ordered, please email us at Maya_Smith456@outlook.com within 48 hours of delivery. Please include your order number and clear photos of the damage or incorrect item, and we will work with you to make it right.

If you do not report the damage to us within this 48-hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage requests.

Proof of Purchase

To review any damage claim, we may require a receipt or proof of purchase (order confirmation email) with your order number.

Late or Missing Refunds (if applicable)

In the rare case a refund is approved for a damaged item, there is often some processing time between financial institutions before a refund is posted (between 2–3 days is normal). If you still have not received your approved refund after this time-frame, please send us an email at Maya_Smith456@outlook.com and allow us the opportunity to investigate the matter further.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, any approved credit for a damaged item will be issued to the gift recipient in accordance with the damage policy above.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at Maya_Smith456@outlook.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.